PTSB working to solve technical issue preventing customers from ...
PTSB has said it is working to resolve an issue causing “intermittent” outages for some customers.
Customers of the bank have been sending complaints to PTSB support staff on social media with some saying they cannot log in to the PTSB app or website and others saying they cannot make any online payments.
The PTSB mobile app and website are both impacted by the technical issue.
In a post responding to a customer complaint on X to the PTSB Customer Service account, a member of staff said “we do not have any updates on when full functionality will be restored” and an investigation is ongoing with the issue impacting some customers, but not others.
“We are currently experiencing a technical issue which is intermittently impacting our mobile app and desktop services,” a PTSB spokesperson said.
“We understand the issue and are working hard to resolve it as quickly as possible. We apologise to our customers for any inconvenience caused.”
